Who can buy hearing aids online with confidence?

The following groups of patients could buy hearing aids online with a high degree of confidence:

1. You are an experienced user of hearing aids and have just lost your hearing aids, so you are in the market for the best price of the latest models to replace the ones you lost.

2. You are an experienced user of hearing aids, and your hearing aids are very old or have just stopped working, so you are looking to buy a pair of new hearing aids online.

3. You have been an experienced user of hearing aids for years, but wish to upgrade your hearing aids to a rechargeable one and be able to stream music and phone calls directly to your hearing aids.

4. You want to buy a pair of hearing aids for one of your parents or relatives in the UK or overseas who has access to a local audiologist to fit and support them.

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Buying hearing aids online may not be a good idea if:​

1. You do not have access to a local audiologist to obtain a full hearing test and examination. A full in-clinic or home visit examination of your hearing would rule out the chance of ear wax blockage or any referrable case (to GP/ENT). You must have a recent (less than 6 months old) hearing test in hand to be able to buy hearing aids online.

2. You are not tech-savvy, and you don't think you can manage telecare sessions, nor do not have access to a local audiologist to fine-tune the hearing aids if you buy them online, hence you'd better buy them from a local provider.

3. In addition to your hearing loss, you are under ENT supervision for other health reasons, so better to buy hearing aids locally so you receive regular support from a local audiologist.

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If I buy hearing aids online, how can I program them?

If you purchase hearing aids on sale from HearingNow, you will receive them programmed and ready to use. You can also plan a visit to our clinic in London for an in-clinic fitting session.

People with hearing loss need to adjust and reprogram their hearing aids now and then. For that reason, they need aftercare support for their hearing aids. When you buy hearing aids online for adjustment and reprogramming, you have several options:

1. Telecare - All our premium hearing aids can be adjusted and reprogrammed remotely. You need to have a smartphone, that's all. There are several tutorials on how to connect your smartphone to your hearing aids and manage a telecare session. Please see our Customer Support page for links to all major hearing aid manufacturers and help with how to connect your hearing aids to Bluetooth and your smartphone. When your hearing aids are connected to your smartphone, our audiologist will be able to connect to your hearing aids through your smartphone and will reprogram them remotely.

2. A local audiologist - You can take advantage of the competitive prices that HearingNow offer for premium hearing aids and purchase your choice of hearing aids online. When received, you could contact a local audiologist for fitting, programming and future aftercare of the hearing aids. This way, you would have the best of two worlds: a competitive price for the best hearing aids and local one-to-one support by a local audiologist.

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Can hearing aids be perfectly adjusted remotely?

The hearing aids which has Bluetooth connectivity can be reprogrammed through telecare. The extent of setting hearing aids remotely is different from one product to another. Furthermore, some best practices, such as REM, cannot be done remotely. So, the provision of telecare adjustment is the next best option after an in-clinic setting. We highly recommend that patients with severe to profound hearing loss consider an in-clinic fitting for their hearing aids. Also, those with progressive hearing loss.

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All right, I am ready to buy hearing aids online. What do I need to do?

If you are an experienced user and you are confident using your smartphone for remote programming and telecare, then buying hearing aids on sale might be a smart choice. Please read through our Pathway to learn our approach to the overall process.  If you think buying hearing aids online is the right decision for you, then you are ready to browse our hearing aid shop and send us an enquiry with a complete history of your hearing loss.

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Be prepared to provide the following details when you send us an enquiry about one of our products:

1. A copy of your latest hearing test results

2. The type and model of your current hearing aids (a picture would be enough)

3. The key improvements you wish to see in your new hearing aids, e.g. speech understanding in a noisy environment

4. Your choice of hearing aids, the technology level, colour, and T-coil

5. The brand of the smartphone you carry

6. Choice of rechargeable or battery-operated hearing aids (do you have any dexterity issues or arthritis that make replacing batteries challenging for you). Also, your choice of a desktop charger, or a charge-and-go so you can charge your hearing aids on the go.

7. We may need a side picture of your head to estimate the length of the little speaker (RICs hearing aids)

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What will happen when I receive my hearing aids?

When you receive your hearing aids, they are programmed for your level of hearing loss so you can start using them right away.  You can also book a free online telecare so we can address your concerns. In this session, we will fine-tune your hearing aids so they sound clear and natural. Also, we will help you use and operate the features on your smartphone. Follow-up sessions could be booked as and if needed upon your request. Please see our Warranty and Aftercare Policy here. 

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What is the aftercare plan for my hearing aids?

Please see our Warranty and Aftercare here.

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What if I don't like the sound of my hearing aids?

You can visit our clinic or book an online adjustment session. Our advice to patients with severe to profound hearing loss is to book an in-clinic follow-up with us or a local audiologist, as the best way to set the hearing aids properly for severe to profound hearing loss is through an in-clinic visit.

If, after all the support, you are still not happy with your hearing aids, you can send them back for a full refund; you'll have 30 days from the date of purchase to return the hearing aids for a full refund. Please see our Return and Refund Policy.

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Can I replace my hearing aids with another brand or type?

Absolutely. If, within the first 30 days of your purchase, you reach a point where you didn't like your hearing aids, you could ship them back to us for a full refund. Then you can place an order for another type or brand. Please see our Return and Refund Policy here.

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I live in Spain. Can I buy hearing aids online from HearingNow?

Yes, if you are settled in Spain, Portugal, Singapore or anywhere else in the world, you could purchase your hearing aids online from HearingNow and receive the aftercare services for the period of the warranty. Please note that while your 5-year UK warranty will be valid for your hearing aids, you also enjoy a 1-year International warranty in your country of residence. Please contact us if you live in Spain, Portugal, Singapore, France or any other European country and wish to purchase hearing aids from HearingNow.

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Do you have a monthly payment plan to buy hearing aids?

Yes, you can purchase your hearing aids on HearingNow on 6 or 12 equal monthly payments (interest might apply). Please see this link for more details.