Hearing Aid Repair and Reprogramming
Safe, Fast, Effective
We offer in-person hearing aid repair in our clinics in Dulwich and Crystal Palace (London) as well as remote support. We have the equipment to re-programme or adjust hearing aids sourced from major manufacturers including Phonak, Unitron, Oticon, Starkey, Widex, Rexton, Resound GN, Signia, and Bernafon. If your hearing aids no longer seem to provide as much benefit as they used to or need to replace the rechargeable battery of your hearing aids, you are in the right spot.
In our London clinics, we can service and reprogram hearing aids from Boots, Specsavers, Scrivens, Hidden Hearing, Amplifon, Hearing Supermarket, Wholesale Hearing, Pocket Hearing and Hearingaidsdirect.com
Did you inherit a second-hand hearing aid from relatives? No problem, we can service and reprogram them for you in one appointment.
Frequently asked questions about
repair and reprogramming of hearing aids
Where is your repair centre for hearing aids?
You can bring in your hearing aids for repair and reprogramming or ship them to our clinic in London. Our services are provided in Dulwich and Crystal Palace, in SE London as well as home visits (book a home visit). If you are not in London and wish to send your hearing aids for repair, or reprogramming please follow this link to complete a service request.
How soon can I get an appointment to repair and reprogram my hearing aids?
Please see our booking page to find out about the first available appointment to fine-tune and reprogram your hearing aids. If you are not in London and wish to send your hearing aids for repair, or reprogramming please follow this link to complete a service request.
Do you charge spare parts if needed?
The cost of cleaning and dusting, retubing (if earmould), and any thin tubes or domes are included in the service fee. However, if we find a faulty element in your hearing aid (for example a faulty speaker in a RIC hearing aid) then the piece shall be replaced for a fee. The cost of the replacement pieces will be discussed and if agreed the job will be completed in front of your eyes.
How often should I do a reprogramming of my hearing aids?
The deterioration of the hearing thresholds of humans starts at about age 50. The slope of the decline is a function of your genetics, your overall health, your medication, and whether you have been exposed to a noisy environment (work or hobby). Therefore the rate of the decline can be different from person to person. If you feel that your hearing has gone down and it is about 2-3 years since you had a full hearing test, then you should do a hearing test that would result in reprogramming your hearing aids.
Can I send my hearing aids to your clinic for repair?
Yes. If you are not able to visit any of our clinics in London then the alternative would be to send them for repair through a registered courier. Please note the following instructions before sending your hearing aids for repair. Also, you can pay online for the service on our repair service request.
-
Write your full name, address, contact telephone number, email address and a description of the fault. on a piece of paper.
-
Wrap your hearing aids in a kitchen roll paper, so it isn’t rattling around in the box/container, then insert your written note before securely sealing your parcel.
-
Forward it through Registered Royal Mail to our address below:
HearingNow (FAO: Koorosh Nejad)
417 Lordship Lane
Lordship Lane Surgery
SE22 8JN, London
​
What happens next?
Once we've received your hearing aid our technicians will take a look at it to see what work needs to be done. We'll then contact you with your free, no-obligation quote. Please note - Check your Spam/Junk files regularly If you're using either GMAIL or HOTMAIL accounts. If you decide you would like to go ahead with the proposed repair of your hearing aids, we'll repair your hearing aid and get it back to you within 3-4 days. If your hearing aids need to be sent to the manufacturer for repair or replacing the rechargeable batteries the turnaround time can be 7 to 12 days from the date of receipt of the hearing aids. You will be sent a payment link or will be called to collect the payment over the phone. We accept major credit cards and PayPal. If you don't want us to proceed with the repair, we'll send your hearing aid back to you at no extra cost.
​
How long would it take to repair my hearing aids?
Repair of your hearing aids will be done in front of your eyes if done in the clinic and during in-home visits. If we receive your hearing aids by post, it depends on the nature of the fault in your hearing aids. We will turn around your repaired hearing aids in:​
-
1-2 working days if it only needs a service and a replacement of a piece that we have in our inventory or reprogramming of a second-hand hearing aid
-
7-12 working days if it needs to be sent to the manufacturer for the repair of the electronics repair or replacement of the batteries of a rechargeable hearing aid. In such a case, we will inform you before sending your hearing aids to the manufacturer for repair to discuss the case and receive your consent for the repair time and the cost of the repair.
​
What type of hearing aids can you repair?
We can repair receiver-in-canal (RIC, miniRITE, microRITE), behind-the-ear (BTE), in-the-canal (ITC), complete-in-canal (CIC) and invisible-in-canal (IIC) hearing aids.
​
What brand of hearing aids do you repair?
HearingNow is an official representative of several hearing aid manufacturers including Starkey, Signia, Resound, Widex, Unitron, Rexton, Phonak and Bernafon hearing aids. We can repair ITC, ITE, BTE and RIC hearing aids of any of the named brands of hearing aids.
​
Do you do home visits for repair and reprogramming of hearing aids?
Yes. You can book a home visit to service, repair and reprogram your hearing aids. Please book a home service repair for your hearing aids here.
​
Do you help with second-hand hearing aids?
Yes, we can help you with the service, cleaning, readjusting and reprogramming of the second-hand hearing aids that you received or inherited from your relatives. It would be a great saving for you if you received a pair of premium hearing aids from relatives or friends. We will do a hearing test for you to understand your hearing loss and if the second-hand hearing aids you received are suitable for your type and level of hearing loss we can program them for you right away. We have all the fittings and accessories to make them right and sound like new! If you are not in London and wish to send your hearing aids for repair, or reprogramming please follow this link to complete a service request.
​
Do you replace hearing aids battery for rechargeable hearing aids?
Yes, we do provide battery replacement for your rechargeable hearing aids. Please book a repair appointment in one of our clinics or ship your hearing aids to our clinic (use the above address on this page). If you are not in London and wish to send your hearing aids for repair, or reprogramming please follow this link to complete a service request.
​