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We provide service and repair of Signia, Oticon, Phonak, Resound GN, Rexton, Widex and Starkey hearing aids. The repair will be done by the respective manufacturer in their lab in the UK.

Repair and service of hearing aids

Ship your hearing aids to our clinic (instructions below)
The hearing aids will be sent to their respective manufacturer for repair
Your hearing aids will be shipped back to you
You will receive the repair report from the manufacturer's lab
You may receive a repair warranty provided by the manufacturer (not guaranteed)
Turnaround time: 10-14 working days

Please note

Manufacturers will not accept hearing aids that are physically damaged or broken in pieces.
Most manufacturers do not accept hearing aids with technology older than 5 to 7 years old. Please use the form on this page for a free consultation before paying for this service. Please send us the name, brand, year purchased, serial number and as much information as you have.
The shipping cost of the aids back to you is included in the price (UK only).
The shipping cost of orders to International destinations will be flat £75 in addition to the service fees. We use DHL for International shipments.

How to proceed:

a. Pay for the service

b. Send your hearing aids along with a full description of the fault or problem via registered Royal Mail to our clinic at the following address

c. Share with us the tracking number of the shipment

Our clinic's address:

HearingNow

417 Lordship Lane

Lordship Lane Surgery

SE22 8JN, London

United Kingdom

More information on repair, service and reprogramming of hearing aids: Hearing aids repair and service

Service and repair of hearing aids

Name: Service and repair of hearing aids
Rating: 5 (5 reviews)

Rating is 5.0 out of five stars based on 5 reviews

From £195.00

VAT Included

Reviews

Rated 5 out of 5 stars.

5.0 | 5 reviews

5 reviews

Ed Scorsky
Rated 5 out of 5 stars.
Saved me a lot of money
My aids are 7 years old and still sounding awesome, needed a service as one started sounding low and the other one with a constant noise. They are out of warranty so I got them repaired in here with hearing now. Received them back they sound sharp and cost me a fraction of a new pair. This repair of hearing aids services in London is highly recommended. Thank you Nejad.
Was this helpful?
HearingNow
Hi Ed, thank you for your warm feedback, I am glad you are happy with the repair of hearing aids services we offer here in London. Keep safe and give us a buzz if need any support. Nejad.
James S
Rated 5 out of 5 stars.
Speedy service
A blessing to have a hearing aids repair ship in Dulwich. fair price and speedy job.
Was this helpful?
HearingNow
Thank you for your feedback, James. Yes, we run hearing aid repair, service and reprogramming out of our clinics in Dulwich and Crystal Palace, SE London.
Andrew Blee
Rated 5 out of 5 stars.
Oticon HA fixed under warranty
My thanks to Koorosh for getting my Oticon Real fixed under warranty. I didn't have to do any of the process other than telling Koorosh that there was a problem and posting them to Hearing Now. Oticon replaced the 'engine' in one of the HAs checked all was correct and sent them back via Koorosh.
I am very pleased to have everything working correctly.
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HearingNow
Dear Andy, thank you very much for your kind feedback. Enjoy them and please let us know if you need any support. Koorosh
Donald Rowland
Rated 5 out of 5 stars.
Excellent place for repairing hearing aids
I send my hearing aids to their clinic in London and received it by mail, both my Signia hearing aids were serviced and work like new. I cannot thank HearingNow more for this repair done on my hearing aids.
Was this helpful?
HearingNow
Dear Donald, we are thrilled that you enjoyed our hearing aid repair and services. Please let us know if you need any support.
James
Rated 5 out of 5 stars.
Nejad saved me a lot of money
I am a pensioner and long term user of hearing aids. My in the ear GN hearing aids started working intermittently until one side went off dead. I searched online for a hearing aid repair close by in south London and I found Nejad which was just a bus ride away from where I live. Luckily resound gn accepted to repair my hearing aids with a small money as I was not prepared to buy a new pair of hearing aids. I am very pleased and happy with the communication and the service I experienced.
Was this helpful?
HearingNow
Dear James, I am flattered by your 5-star feedback. many thanks for your beautiful words and I am super happy to hear that our hearing care services were up to your expectations. Much appreciate it.

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Hearing aids warranty

- 5-year extended UK warranty on all hearing aids (unless stated otherwise in the product description.)

- 1-year manufacturer's UK warranty on accessories including Assistive Hearing Devices (AHD), chargers, remote microphones, TV streamers and other associated electronics.

Hearing aids aftercare

We provide aftercare for all the hearing aids you purchase from HearingNow over their lifetime. The aftercare services of the hearing aids may include online or in-clinic fine-tuning of the hearing aids, minor fixes and repairs, replacement of the domes and other accessories of the hearing aids, liaison with the manufacturers of your hearing aids to repair or replace them when and if they needed.

Our hearing aids aftercare will be free of charge for the first year from the date of your purchase, then standard clinic fees are applicable for in-clinic visits.
Online hearing aids aftercare will be free of charge for the life of your hearing aids.

Please read more about our Warranty and Aftercare policy here.

Product refunds are valid for 30 days from the day the hearing aids have been fitted, or 30 days from the date the hearing aids have been shipped to your address if you chose to fit them by your local audiologist.

The customer is responsible for returning postage costs back to our office in London, UK. We highly recommend using tracked and insured couriers such as UPS and DHL. Please read more about our Return and Refund Policy here.

UK shipments

Free UPS or DHL Express delivery is available for all shipments to the UK.

Delivery times vary depending on your location and address (usually 5-7 working days)
Deliveries are insured and tracked
Our prices are all-inclusive of the UK VAT

International shipments

A flat 75 pounds shipment and handling will be added to the International shipment.

Please note that there might be Import Taxes / Customs duties at your country's local rate when you receive your shipment. HearingNow is not liable for any fees levied by your country - DHL/UPS will contact you to arrange payment of any customs duties and taxes due.
Please contact us if you require more information regarding shipping, duties and taxes.

Consultation

We offer a free pre-purchase consultation to ensure that you buy a pair of hearing aids that work best for you. Please use the below form to send us a copy of your latest hearing test so we can run your test results on hearing aid manufacturers' software and develop a preliminary assessment for you to understand your options. The objective of this consultation is for you to make an informed decision about purchasing your hearing aids.

Fitting

When you receive your hearing aids they are already programmed based on your hearing test results, so they are ready to use. We will call you to make sure that they sound clear and natural and if needed to book an in-clinic or online adjustment session.

Reprogramming

You are covered with free reprogramming and readjustment of your hearing aids in our clinic in London, or online, through remote care over their warranty period. Your hearing aids must be Bluetooth enabled if you wish to receive remote care support.