Warranty & Aftercare

Hearing aid Warranty 

All hearing aids sold through HearingNow carry their 5-year extended manufacturers' guarantee/warranty for customers in the United Kingdom and one year of International warranty unless it is stated otherwise in the product description. The one-year International warranty is limited to travel and business.

The UK warranty period on any accessories including Assistive Hearing Devices (AHD), chargers, remote microphones, TV streamers and other associated electronics and hearing aids accessories will be 1 year.

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Your reference point for sending your hearing aids for service or repair over their warranty period will be the HearingNow office in London, UK. This reference point includes the event that you are travelling or living outside of the UK. In the instance of a hearing aid requiring repair, the shipping of the Goods from Your address to HearingNow and return should be through an insured and trackable post or courier and at Your cost. The shipment cost from HearingNow and return from the manufacturer will be covered by us.

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Warranty limitation

A hearing aid warranty provided by the manufacturer does not cover loss of hearing aids, damage from improper handling or care, exposure to water, chemicals, or physical stress. Damage caused by third parties, outside the scope of use or non-authorized service centres renders the warranty null and void. 

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Hearing aid aftercare 

We provide aftercare for all the hearing aids you purchase from HearingNow over their lifetime. The aftercare services of the hearing aids may include online or in-clinic fine-tuning of the hearing aids, minor fixes and repairs, replacement of the domes and other accessories of the hearing aids, liaison with the manufacturers of your hearing aids to repair or replace them when and if they needed.

• Our hearing aids aftercare will be free of charge for the first 6 months from the date of your purchase, then standard clinic fees are applicable for in-clinic visits.

• Online hearing aids aftercare will be free of charge for the life of your hearing aids. ​

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